AAR CORP INL Quality Assurance Specialist - Peru in Peru

Title: INL Quality Assurance Specialist - Peru

Location: Peru

Job Number: 3439

SUMMARY:

Provide quality oversight of all INL processes through the use of internal audits/monitors. Conduct assessments through analysis and interpretation of objective and subjective evidence to ensure compliance with established DOS INL/A standards and the approved quality plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Enter findings into computerized quality reporting database, review corrective actions, and assist with implementation of recommendations as approved.

  • Investigate and review customer issues or complaints and work with staff for professional resolution.

  • Independently perform audits or surveillance inspections according to the master schedule.

  • Evaluate work products to assess quality and report findings.

  • Collect, analyze, and interpret audit performance data to ensure consistency with company policies and procedures.

  • Prepare and present technical and program information to the INL management team.

  • Develop written reports of findings and escalate unresolved issues to the appropriate level.

  • Establish, track, analyze, & report on key quality metrics to meet quality requirements within the contract PMF framework.

  • Lead investigations into customer complaints regarding quality and ensure systems are in place to address customer quality issues, returns, complaints.

  • Research alternative solutions to problems, determine proper approach, and make verbal and/or written recommendations to appropriate parties.

  • Assist in implementing recommendations as approved.

  • Promote a culture of continuous process improvement.

  • Assist management in defining and maintaining an effective and efficient quality program.

  • Present Quality Assurance training and familiarization to affected employees.

  • Maintain a working knowledge of government and industry quality assurance codes and standards.

  • Serve as a technical expert on contract Quality Assurance matters.

  • Position requires a U.S. Department of State Moderate Risk Public Trust (MRPT).

  • Perform additional duties as assigned.

EDUCATION REQUIRED:

B.A./B.S. degree from a four-year college or university in a related field and/or combination of education and related experience.

SKILLS & EXPERIENCE REQUIRED:

  • Three to five (3-5) years Quality Assurance experience.

  • Proficient in Microsoft Office (Word, Excel, Access, Powerpoint Project and Visio).

  • Spanish Language and Reading Level 2 qualified

P REFERRED:

  • Experience in international contracts support.

  • Understanding of aviation related quality assurance programs.

  • Prior Department of State INL support experience.

Qualifications:

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES:

  1. Focus on Results - Able to plan and organize work to achieve goals; achieves targeted results with minimal supervision; is accountable for own actions.

  2. Communications - Possess excellent verbal & written communications skills; Provides timely, well organized verbal & written information that is audience appropriate; listens attentively to others and retains/processes information.

  3. Teamwork - Builds alliances, partnerships & collaboration with others including those different from him/her; deals tactfully with others; assumes helps with a variety of team roles.

  4. Strategic Planning & Decision-Making - Develops strategic short & long term plans; arranges priorities, distinguishing urgent, important and unimportant in order to meet goals & deadlines; consults & collaborates with appropriate people.

  5. Initiative & Innovation - Generates new ideas personally & encourage team to do the same; stays up-to-date on technology & approaches to work; provides creative solutions & input when faced with challenges.

  6. Interpersonal Relationships - Builds effective relationships with internal & external customers; ability to work independently and coordinate work with others; resolves conflicts in a professional manner.

  7. Quality & Safety - Adheres to all safety & security policies and regulations; demonstrates quality work that is accurate, thorough & efficient.

  8. Continuous Improvement - Examines personal & organizational processes, promotes opportunities for improvement; analyzes successes & failures to learn and improve.

  9. Training & Development - Completes required & suggested training; shows eagerness and capacity to learn; receptive to coaching & feedback.

  10. Integrity - Committed to passionately and consistently promoting a professional culture that is trustworthy, honest, socially responsible, and where differences are respected and valued.

  11. Performance Management - Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model

  12. Expense Management - Plans budget appropriately, uses sound judgment; analyzes operation for improving expense efficiency; demonstrates knowledge of financial process & results.

  13. Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture.

Equal Opportunity Employer Minority/Female/Disability/Veteran