Lenovo Business Development Manager in Lima, Peru

The Services Business Development will be responsible for managing the overall customer relationship. This role will impact business both internally and externally with overall goals of increasing efficiency and effectiveness of the department thereby increasing customer satisfaction.

Major Responsibilities:

  • Successfully detect, track and sell new business opportunities

  • Manage all client deliverables within assigned service contracts

  • Conduct Regular Incident Reviews

  • Quarterly Business Reviews

  • Customer communication Plan including meeting agendas and minutes, task and escalation tracking

  • Work with other departments to maintain and improve customer SLA metrics

  • Manage customer satisfaction for high touch customers and customer escalations

  • Meet agreed upon client deliverable schedules and manage client expectations

  • Refine as necessary- procedures, and documentation processes with approval from Senior Management

  • Facilitate customer meetings and teleconferences

  • Maintain active communication internally and externally

  • Manage multiple projects

  • Measure success on maintaining high degree of customer satisfaction 3 to 5 years, Project Management, Sales, Service Delivery or Solution Development experience. Minimum 3 years of project management and partner experience.

  • Very strong commercial/sales background.

  • Knowledge of administration and management principles, specifically in; planning, resource allocation, and coordination of people and resources.

  • Strong customer service, interpersonal, and active listening skills.

  • Operative active learning skills to understand the implications of new information for both current and future problem-solving and decision-making. Proficiency in Microsoft Office (Word, Excel, Project and PowerPoint). Fluent English is a must One of the following certifications is not required, but highly desired: Six Sigma, PMP, ITIL, PRINCE 2. Prior experience in a technical environment working with telecommunications, data networking, data storage and technology solutions is a strong plus.

Job ID #: 56546

Position Title: Business Development Manager

Location: PER-Lima

Functional Area: Services

Facility: Corporate Office

Relocation Provided: No

Education Required: Bachelors Degree

Experience Required: 5 - 7 Years

Travel Percent: 0