Lenovo Business Development Manager in Lima, Peru
The Services Business Development will be responsible for managing the overall customer relationship. This role will impact business both internally and externally with overall goals of increasing efficiency and effectiveness of the department thereby increasing customer satisfaction.
Successfully detect, track and sell new business opportunities
Manage all client deliverables within assigned service contracts
Conduct Regular Incident Reviews
Quarterly Business Reviews
Customer communication Plan including meeting agendas and minutes, task and escalation tracking
Work with other departments to maintain and improve customer SLA metrics
Manage customer satisfaction for high touch customers and customer escalations
Meet agreed upon client deliverable schedules and manage client expectations
Refine as necessary- procedures, and documentation processes with approval from Senior Management
Facilitate customer meetings and teleconferences
Maintain active communication internally and externally
Manage multiple projects
Measure success on maintaining high degree of customer satisfaction 3 to 5 years, Project Management, Sales, Service Delivery or Solution Development experience. Minimum 3 years of project management and partner experience.
Very strong commercial/sales background.
Knowledge of administration and management principles, specifically in; planning, resource allocation, and coordination of people and resources.
Strong customer service, interpersonal, and active listening skills.
Operative active learning skills to understand the implications of new information for both current and future problem-solving and decision-making. Proficiency in Microsoft Office (Word, Excel, Project and PowerPoint). Fluent English is a must One of the following certifications is not required, but highly desired: Six Sigma, PMP, ITIL, PRINCE 2. Prior experience in a technical environment working with telecommunications, data networking, data storage and technology solutions is a strong plus.
Job ID #: 56546
Position Title: Business Development Manager
Functional Area: Services
Facility: Corporate Office
Relocation Provided: No
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Travel Percent: 0